Privacy policy

Who we are

TheTaxCo. is a partnership firm providing tax, compliance and advisory services from Hyderabad. Its principal place of business is Plot No. 0414/11, Phase 2, TNGOs Colony, Gachibowli, Hyderabad 500046. This policy covers what happens to your information when you use thetaxco.in or contact us through the channels it lists. Once you become a client, the engagement letter (or, before it is signed, our quote or invoice and our Terms) and its confidentiality terms take over.

The law we follow

The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025. Under G.S.R. 843(E) dated 13/11/2025, the Act’s main duties and individual rights take effect eighteen months later, in May 2027; the corrigendum of 10/12/2025 did not move that date. Until then we treat the Act’s standards as our own policy. The Information Technology Act, 2000 and the 2011 rules on sensitive personal data continue to apply until 13/05/2027.

What we collect

Contact form: your name, email address and message, plus your business or role and phone number if you choose to give them. Framer, which hosts the site, emails each submission to us and keeps a copy in our Framer account.

Booking: the call link opens Cal.com on its own page. Cal.com asks for your name, email, the time you choose and any note you add, and holds the booking in our Cal.com account and calendar. The introductory call is twenty minutes and is not recorded or transcribed.

WhatsApp, Instagram and X: if you message us there, the message travels through that platform’s servers under its own privacy policy, which we do not control. We read it and reply; we do not export your contact into any list.

Whichever channel you use, keep the first message short. Do not send passwords, one-time passwords, identity documents or bank details.

Cookies and analytics

The site sets no cookies and runs no advertising or third-party tracking. The only measurement is Framer’s built-in analytics, which counts visits, page views and referral sources without cookies or persistent identifiers: Framer combines your IP address and browser with a secret that changes daily, so a visit cannot be linked to you the next day. That is why there is no cookie banner. Framer’s hosting still handles the technical data needed to serve and secure a page, such as your IP address in transit.

What we use it for

To read and answer your enquiry, arrange the call, understand how the site is used and keep it secure. An enquiry is not consent to marketing; we do not add you to any mailing list. We use your information only for these purposes and for any work you engage us for. We do not sell it or share it for marketing. If we ever need your information for a new purpose, we will tell you and ask first. You can choose not to give us information, but we may then be unable to reply or arrange the call.

Who else handles it

Framer hosts the site and delivers form submissions. Cal.com handles bookings. Hostinger hosts our email. WhatsApp, Instagram and X carry messages sent through them. Our team handles enquiries and records using email, hosting and booking services that process them for us.

These providers may process data outside India, including in the European Union and the United States, under their own security commitments; see Framer’s privacy statement and Cal.com’s privacy policy. We may disclose information where Indian law requires it. Using a provider does not reduce our responsibility to you.

How long we keep it

If an enquiry does not become an engagement, we keep the email, the Framer submission, the chat and any booking record for one year from our last exchange with you and then delete them. If it does, the details move to your client file and are kept for the period set by the engagement letter and by tax and professional record rules. Framer’s traffic count is aggregated and stays for as long as Framer keeps site analytics.

Your rights

You can ask what we hold about you, how we use it and who we share it with; ask us to correct, update or erase it; or withdraw consent for a consent-based use. Write to mail@thetaxco.in from the address you used, with enough detail to find the record. We may ask you to confirm your identity in a proportionate way; do not send identity documents unless we have agreed a secure route.

Withdrawing consent does not undo earlier lawful processing and may mean we cannot continue with your request. Where the law requires us to keep something, we will say so. Once the DPDP provisions commence, these become statutory rights, including grievance redressal and the right to nominate someone to act for you in case of death or incapacity.

Grievances

Our Grievance Officer is Komma Ganesh Kumar Reddy, Partner. You can write to the Grievance Officer at Plot No. 0414/11, Phase 2, TNGOs Colony, Gachibowli, Hyderabad 500046, call +91 83330 27478, or email mail@thetaxco.in with the subject “Privacy grievance”. The partners are responsible for this policy, and we will respond to and address your grievance within one month of receiving it. From 13/05/2027, the Digital Personal Data Protection Rules, 2025 also apply; they allow at most ninety days. From that date, once you have used our grievance process, you may complain to the Data Protection Board of India.

Security and children

Our mailbox, Framer and Cal.com accounts use two-step verification. No online system is fully secure; if a breach affects your information, we will tell you and the Board as the law requires.

The site is meant for adults. If you are under eighteen, ask a parent or lawful guardian to write to us first, describing the enquiry without sending your records. Information sent by a child without authority will not be acted on and will be deleted when we notice it.

Sharing client records with the signing Chartered Accountant

This section applies to our clients’ records, and to the personal data of any individual, such as a partner, director or employee, that those records contain. In it, “you” includes each of those individuals. It explains how we share records with the independent practising Chartered Accountant who carries out and signs work that must be signed by a Chartered Accountant, as set out in our Terms under “Work that must be signed by a Chartered Accountant”.

When we share. Where your engagement with us includes audit or certification work that must be signed by a Chartered Accountant, we may share your records with the independent practising Chartered Accountant engaged for that work, as agreed in our engagement letter. We do not share because you used this website, booked a call or sent us an enquiry.

What we share. Only what the Chartered Accountant needs for the work they sign: business records (books of account, ledgers and trial balance; financial statements and the schedules we prepared; returns we prepared or filed; and the supporting documents for the entries the Chartered Accountant needs to examine), and the personal data in those records (name and PAN; address and contact details; role, such as partner, director or employee; capital, profit share or shareholding; remuneration, drawings or salary figures; and bank account details where they appear in the records).

Why we share it. Only so that the Chartered Accountant can carry out and sign that work, and so that we can answer their questions about what we prepared. We do not share it for any other purpose, and the Chartered Accountant does not receive it from us for marketing.

The Chartered Accountant’s role. For that work the Chartered Accountant decides how they use and keep the information and is responsible for it under their own professional and legal duties and their own privacy notice; they do not process it on our behalf.

Withdrawing consent. Email mail@thetaxco.in with the subject “Withdraw consent: Chartered Accountant sharing”. Within a reasonable time, we stop sharing new information with the Chartered Accountant. Withdrawal does not make earlier sharing unlawful, and we may keep records where a law requires us to. To withdraw consent for the Chartered Accountant’s own use, contact them directly. Without the sharing, the Chartered Accountant may be unable to complete their work.

Your rights, grievances and complaints. You can ask us for a summary of your personal data that we process, including what we have shared with the Chartered Accountant and who we shared it with; for correction, completion, updating or erasure of your personal data where the law does not require us to keep it; and to nominate someone to exercise your rights if you die or become incapable. Write to mail@thetaxco.in. Grievances go to our Grievance Officer as set out under “Grievances” above, and the same route to the Data Protection Board of India applies.

Language. This notice is available in English. On request to mail@thetaxco.in, we will provide it in any language listed in the Eighth Schedule to the Constitution of India.

Changes and contact

When our practices or the law change, we update this policy and its date. A new version is not consent for a new use.

Questions: mail@thetaxco.in or +91 83330 27478. Hyderabad, Monday to Friday, 10:00–18:00 IST.